Mastercam Products

 

Mastercam Support

Mastercam's industry-leading service and support ensures that you'll get the most from your CAD/CAM investment. We are there for you every step of the way to help you increase your bottom line.

 

When calling for technical support, please follow these guidelines:

• Provide your contact information, Mastercam version you are running and the serial number of your SIM.
• Be ready to describe the problem in detail.
• Be in front of your computer when you call.
• Try to duplicate the problem before calling. Our technician may require you to duplicate the problem while you are on the phone.
• When you call, have ready a complete description of your hardware, including your operating system (OS), central processing unit (CPU), mouse, and memory.

 

If sending e-mail, please include:

• The version of Mastercam you are running.
• The serial number of your SIM.
• Telephone number and contact information where you can be reached.
• Detailed description of your issue.
• Files required to reproduce the issue you are having may include the Mastercam geometry file (MCX, MC9, etc), system configuration files and post processors.
• Mastercam X customers should use the Zip2Go utility to gather Mastercam part data into a .Z2G file and attach this file to the e-mail. For more information on using Zip2Go, please refer to the Mastercam Help